Skip to content
Mizban
فارسیEnglishالعربية
FeaturesRolesA real dayGuide

Decline a unit change request

When a guest's request cannot be met, it is declined with a clear reason that the guest can read.

Call center and operatorsOn a computer6 steps
In Reception and stays, open the Guest requests tab.Open Nazanin Rahimi's booking in Narvan Suites S4.The unit change is under review and no similar unit is free; press Decline.A reason is required; write it politely and clearly for the guest.Confirm the decline; the guest sees the answer on the live guest page.The request now shows Declined, with the reason and the operator's name.

In Reception and stays, open the Guest requests tab.

Step by step

  1. 1

    In Reception and stays, open the Guest requests tab.

    In Reception and stays, open the Guest requests tab.
  2. 2

    Open Nazanin Rahimi's booking in Narvan Suites S4.

    Open Nazanin Rahimi's booking in Narvan Suites S4.
  3. 3

    The unit change is under review and no similar unit is free; press Decline.

    The unit change is under review and no similar unit is free; press Decline.
  4. 4

    A reason is required; write it politely and clearly for the guest.

    A reason is required; write it politely and clearly for the guest.
  5. 5

    Confirm the decline; the guest sees the answer on the live guest page.

    Confirm the decline; the guest sees the answer on the live guest page.
  6. 6

    The request now shows Declined, with the reason and the operator's name.

    The request now shows Declined, with the reason and the operator's name.