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Mizban

First call to final signature, in one system

Call center, hosts, cleaning, inspectors and management share one source of truth, and everyone sees only their own work.

Mizban keeps booking, check-in, guest signatures, cleaning, maintenance, inspections and analytics for serviced apartments in one place.Mizban keeps booking, check-in, guest signatures, cleaning, maintenance, inspections and analytics for serviced apartments in one place.

Everyone gets their own workspace

Menus and access follow the role, not the feature list. A host gets four buttons on the phone; the admin gets the whole picture.

Admin
Buildings, people, rules and analysis

Sets up buildings, units, hosts, call centers, checklists and settings, then runs the business on real numbers.

  • Buildings, units, hosts and call centers
  • Decisions on cases, inspections and receipts
  • Occupancy, satisfaction and performance in real numbers
Guide for this role
Buildings, people, rules and analysisBuildings, people, rules and analysis

Watch a real check-in

These are real Mizban screens, not mock-ups. Tap any step, or let it play.

Nima is waiting in the lobby. Open the check-in task for unit 201.The call center set the unit in the booking, so you hand over unit 201.Take a photo of the guest's ID card to attach it to the stay.Enter the amount and reference number, then add a photo of the payment receipt.Tick each item you hand over in good condition on the handover checklist.The guest scans this QR code with their own phone to open their live page.The guest's signature arrives without reloading, and the acceptance step turns green.All requirements are met. Tap Complete check-in.Unit 201 is now occupied, showing Nima and his check-out time.

Nima is waiting in the lobby. Open the check-in task for unit 201.

One stay, start to finish

A booking is a promise; the unit's status is what is true right now. Mizban keeps the two apart and shows both to everyone.

  1. 1

    Book the right dates

    The call center finds a free unit for the dates, books it from the unit calendar, and the guest's link and stay code are created.

    Book the right dates
  2. 2

    Check-in and the guest's signature

    The host records IDs, the receipt and the item list on the phone; the guest scans a QR code and signs with a finger.

    Check-in and the guest's signature
  3. 3

    A live page during the stay

    The guest sees the unit's status, asks for the host or a call, and requests an extension; the call center decides.

    A live page during the stay
  4. 4

    Check-out item by item

    Every item handed over is marked fine, damaged or missing, and the unit moves to the cleaning queue by itself.

    Check-out item by item
  5. 5

    Cleaning with an honest estimate

    A cleaning queue, an estimated ready time and a required checklist; the unit is not ready until every required item is ticked.

    Cleaning with an honest estimate
  6. 6

    Problems tracked until verified

    Each problem is a case with an owner, priority and history; "fixed" does not close it until an inspector or admin verifies.

    Problems tracked until verified
  7. 7

    Analysis on real numbers

    Real occupancy, guest satisfaction and host performance, every number with its sample size; out of service is not counted as empty.

    Analysis on real numbers

What you use every day

The live guest page

The check-in form, the item list with the host's ticks as they happen, the rules and the signature, refreshed every two seconds.

Unit calendar and search

Multi-day and hourly stays on one calendar; pick a range and a prefilled booking form opens.

Cleaning queue

Estimates learn from that unit's own history.

Defects and needs as cases

Routing, deadlines by priority, repeat problems and taking a unit out of service.

Host performance

Seven dimensions, each with its sample size; nothing is decided automatically.

Reminders and SMS

Check-out soon, late check-out, next arrival, unit ready and urgent cases, automatically, every minute.

Kavenegar, Melipayamak or a webhook

  • Persian calendar and digits
  • Persian and English interface
  • On your own server, with Docker
  • Role-based access, checked on the server

Two statuses for every unit

The building as it really is, floor by floor: today's booking and the unit's operational state side by side.

Two statuses for every unit

Ready, occupied, waiting for cleaning, cleaning, out of service

Empty does not automatically mean bookable

The call center sees only the limits management shares

Tuesday, 10:30, at Sepidar Stays

A real working day across four buildings and 28 units, seen by five people. Every moment links to its guide.

  1. 08:52Guest

    Meetings ran over: two more nights

    Dariush Jafari, guest in Yas Tower 202

  2. 10:30Host

    Checking in unit 201 in five steps

    Ali Rezaei, host at Yas Tower

  3. 10:40Call center and operators

    Dariush's extension approved

    Sara Moradi, call center lead

  4. 11:20Host

    Unit 102 must be ready by 14:00

    Ali Rezaei

  5. 13:00Inspector

    Marked fixed, or really fixed?

    Behrouz Fazeli, quality inspector

  6. 18:00Admin

    End-of-day numbers

    Negar Sharifi

Read the whole day

Common questions

Does the guest need to install an app?

No. A QR code on the host's phone or a link by text opens the guest page in the browser. Signing in with a mobile number and the 6-digit stay code also works.

Does it work on a phone?

Yes. Hosts and inspectors work mostly on phones: a short bottom bar, large buttons and the phone camera for IDs and damage photos.

Where is the data kept?

On your own server. Mizban installs with Docker, and IDs and signatures are only served through checked, permission-aware routes.

Which SMS service does it use?

Kavenegar and Melipayamak are built in, and any other service connects through a webhook. Without a gateway the system still works and shows what was not sent.

How many buildings and units?

There is no fixed limit. Each building has its own floors, units, hosts and checklists.