Call center and operators
Owns the booking promise: finds a free unit for the dates, books and edits stays, and decides on guest requests.
Call center home queue
At the top, guest requests such as an extension or a unit change wait for your decision.
Call center home queue
The call center starts each day with the work that needs a decision, so no guest request or overdue arrival is forgotten.
Find a unit and book
The operator finds units free for the requested dates and creates a complete booking with a guest link in minutes.
Booking for a returning guest
A returning guest's details are never typed twice, and a same-day hourly stay is booked with zero nights.
Building board and unit calendar
The call center sees every unit floor by floor and starts a booking straight from the unit calendar.
Approve an extension request
An in-house guest's extension is reviewed and approved, and the new check-out and price are recorded in the booking at once.
Decline a unit change request
When a guest's request cannot be met, it is declined with a clear reason that the guest can read.
Record a no-show
A booking whose guest never came is closed, freeing the unit and clearing it from the host's work list.
Edit and cancel bookings
Booking dates change only with the guest's recorded consent, and a cancellation is recorded after a clear confirmation.
Assign a unit to a booking
A booking made without a unit gets one before the guest arrives, so the host knows which unit to prepare.
Add a call center operator
The call center manager creates an account for a new colleague without waiting for management.
Operational restrictions
The call center sees only the cases management marked as relevant for answering guests.
Guests and their stays
The operator finds a guest in seconds and sees all of their past and current stays.