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Approve an extension request

An in-house guest's extension is reviewed and approved, and the new check-out and price are recorded in the booking at once.

Call center and operatorsOn a computer7 steps
On the home page, open Dariush Jafari's extension request for Yas Tower 202.Press Start review so the guest and colleagues know the request is being handled.Once the calendar and price are agreed with the guest, press Approve.The requested check-out date and time are filled in; enter the new price.Add a note for the guest and confirm; the unit calendar is checked again.The form now shows the new check-out and length of stay; open the History tab.The history shows who reviewed and approved the request and extended the stay, and when.

On the home page, open Dariush Jafari's extension request for Yas Tower 202.

10:40Dariush's extension approvedSara checks unit 202's calendar, agrees with Dariush and approves with the new amount. The guest gets a text and Ali sees it in the app.

Step by step

  1. 1

    On the home page, open Dariush Jafari's extension request for Yas Tower 202.

    On the home page, open Dariush Jafari's extension request for Yas Tower 202.
  2. 2

    Press Start review so the guest and colleagues know the request is being handled.

    Press Start review so the guest and colleagues know the request is being handled.
  3. 3

    Once the calendar and price are agreed with the guest, press Approve.

    Once the calendar and price are agreed with the guest, press Approve.
  4. 4

    The requested check-out date and time are filled in; enter the new price.

    The requested check-out date and time are filled in; enter the new price.
  5. 5

    Add a note for the guest and confirm; the unit calendar is checked again.

    Add a note for the guest and confirm; the unit calendar is checked again.
  6. 6

    The form now shows the new check-out and length of stay; open the History tab.

    The form now shows the new check-out and length of stay; open the History tab.
  7. 7

    The history shows who reviewed and approved the request and extended the stay, and when.

    The history shows who reviewed and approved the request and extended the stay, and when.