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Guest feedback after check-out

After check-out the guest rates six areas, leaves a comment and reports a problem, so quality can be measured.

GuestOn a phone9 steps
Give stars in six areas: overall, cleanliness, readiness, amenities, responsiveness and host behaviour.Tap Send rating to save your stars.Switch to the Comment tab to write a few words.Write what you thought of the stay.Tap Send comment to pass it to management.If something was wrong, open the Report a problem tab.Set the topic to Unit and describe the problem briefly.Tap Report a problem to send it to management.A thank-you message confirms your feedback was recorded.

Give stars in six areas: overall, cleanliness, readiness, amenities, responsiveness and host behaviour.

21:30Feedback after leavingThe same link works for two weeks after leaving: scores in six dimensions, a comment, and a problem report if needed.

Step by step

  1. 1

    Give stars in six areas: overall, cleanliness, readiness, amenities, responsiveness and host behaviour.

    Give stars in six areas: overall, cleanliness, readiness, amenities, responsiveness and host behaviour.
  2. 2

    Tap Send rating to save your stars.

    Tap Send rating to save your stars.
  3. 3

    Switch to the Comment tab to write a few words.

    Switch to the Comment tab to write a few words.
  4. 4

    Write what you thought of the stay.

    Write what you thought of the stay.
  5. 5

    Tap Send comment to pass it to management.

    Tap Send comment to pass it to management.
  6. 6

    If something was wrong, open the Report a problem tab.

    If something was wrong, open the Report a problem tab.
  7. 7

    Set the topic to Unit and describe the problem briefly.

    Set the topic to Unit and describe the problem briefly.
  8. 8

    Tap Report a problem to send it to management.

    Tap Report a problem to send it to management.
  9. 9

    A thank-you message confirms your feedback was recorded.

    A thank-you message confirms your feedback was recorded.