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Guest feedback

The admin reads guest scores by building, files a guest's problem report and turns it into a trackable case.

AdminOn a computer7 steps
Set the period to 30 days to see the recent scores.Each building's scores for cleanliness, readiness, amenities and host behaviour come with sample counts.The guest in unit 301 says the water heater is slow in the mornings; click Save review.Set the management category to amenities, so it is counted correctly in reports.Write a management note and save; a single comment is never grounds for a penalty.The category and note now show under the comment; click Turn into a trackable case.A new case for unit 301 is created and can be routed and followed like any other.

Set the period to 30 days to see the recent scores.

18:00End-of-day numbersReal occupancy without out-of-service time, guest satisfaction by building and host performance, each with its sample size.

Step by step

  1. 1

    Set the period to 30 days to see the recent scores.

    Set the period to 30 days to see the recent scores.
  2. 2

    Each building's scores for cleanliness, readiness, amenities and host behaviour come with sample counts.

    Each building's scores for cleanliness, readiness, amenities and host behaviour come with sample counts.
  3. 3

    The guest in unit 301 says the water heater is slow in the mornings; click Save review.

    The guest in unit 301 says the water heater is slow in the mornings; click Save review.
  4. 4

    Set the management category to amenities, so it is counted correctly in reports.

    Set the management category to amenities, so it is counted correctly in reports.
  5. 5

    Write a management note and save; a single comment is never grounds for a penalty.

    Write a management note and save; a single comment is never grounds for a penalty.
  6. 6

    The category and note now show under the comment; click Turn into a trackable case.

    The category and note now show under the comment; click Turn into a trackable case.
  7. 7

    A new case for unit 301 is created and can be routed and followed like any other.

    A new case for unit 301 is created and can be routed and followed like any other.