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Critical case, unit out of service

A critical case shows why a unit is out of service, what the call center knows and what has happened so far.

AdminOn a computer5 steps
The Major water leak from the AC case is critical and overdue; open it.Unit 302 is out of service because of this case and cannot be booked until it is fixed.The call center sees this text, so operators know not to offer the unit.Mizban lists similar cases in the same place, so a recurring fault stands out.The history shows when the case was reported and who changed its status.

The Major water leak from the AC case is critical and overdue; open it.

Step by step

  1. 1

    The Major water leak from the AC case is critical and overdue; open it.

    The Major water leak from the AC case is critical and overdue; open it.
  2. 2

    Unit 302 is out of service because of this case and cannot be booked until it is fixed.

    Unit 302 is out of service because of this case and cannot be booked until it is fixed.
  3. 3

    The call center sees this text, so operators know not to offer the unit.

    The call center sees this text, so operators know not to offer the unit.
  4. 4

    Mizban lists similar cases in the same place, so a recurring fault stands out.

    Mizban lists similar cases in the same place, so a recurring fault stands out.
  5. 5

    The history shows when the case was reported and who changed its status.

    The history shows when the case was reported and who changed its status.