Route a case to a team

The supervisor sets the team, priority and owner of a new case, so no problem is left without an owner.

SupervisorOn a computer7 steps

The next step says this case has no owner yet and needs routing.

The jacuzzi is faulty, so choose the Maintenance team.

A guest is due today, so set the priority to High for a shorter deadline.

Only people of this team who cover this building are listed; pick one.

Write a short note for the owner, for example by when the work is needed.

Save so the case lands in the owner's jobs with its deadline set.

The next step is now to start the repair, and the routing is in the history.

The next step says this case has no owner yet and needs routing.

12:10What is still unresolved?Behrouz's screen shows urgent, overdue and waiting confirmations. He verifies the Afra 3 door lock against its repair photo and chases the overdue Sepidar elevator case.

Step by step

1
The next step says this case has no owner yet and needs routing.
2
The jacuzzi is faulty, so choose the Maintenance team.
3
A guest is due today, so set the priority to High for a shorter deadline.
4
Only people of this team who cover this building are listed; pick one.
5
Write a short note for the owner, for example by when the work is needed.
6
Save so the case lands in the owner's jobs with its deadline set.
7
The next step is now to start the repair, and the routing is in the history.